Terms of service
Terms & Conditions
Last Updated: September 2026
Welcome to Raj Jewellers. These Terms & Conditions govern your use of our website and the purchase of products from our online store.
By accessing or using our website, browsing our products, or placing an order, you agree to these Terms & Conditions and our applicable Privacy Policy, Shipping Policy, and Return & Exchange Policy.
Please read these terms carefully before using our website or placing an order.
1. About Raj Jewellers
Raj Jewellers operates this online store to showcase and sell jewellery products, including our Italian Silver Jewellery collection.
Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
2. Eligibility
By using this website or placing an order, you confirm that you are legally capable of entering into a purchase transaction under applicable laws.
If you are under the applicable age of majority, you should use the website only with the involvement and consent of a parent or legal guardian.
3. Product Information
We make reasonable efforts to ensure that product photographs, descriptions, specifications, prices, weights and other information displayed on our website are accurate.
However:
- Product colours may appear slightly different depending on your device or screen settings.
- Jewellery measurements and weights may have minor variations where applicable.
- Product availability may change without prior notice.
- We reserve the right to update product descriptions, specifications and prices when necessary.
Where a product is described as 925 Sterling Silver, such description will be used only where the product meets the applicable specification.
4. Product Pricing
All product prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.
Prices may change from time to time. The price applicable to your order will be the price displayed at the time you place the order.
Any applicable taxes, shipping charges or other charges will be displayed or communicated as applicable before order completion.
5. Orders
When you place an order through our website, you are requesting to purchase the selected products.
An order will be considered accepted only after we confirm the order.
We reserve the right to refuse, cancel or limit an order in circumstances including:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent or unauthorised transactions
- Incorrect customer or delivery information
- Other circumstances requiring cancellation
If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund procedures.
6. Payment
Customers must provide accurate and complete payment and billing information when placing an order.
Payments may be processed through the payment methods and payment providers made available on our website.
We do not store complete payment card information unless permitted and required through the applicable payment service provider.
7. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated time displayed or communicated at the time of purchase.
Delivery times are estimates and may vary because of circumstances including:
- Courier delays
- Weather or natural events
- Public holidays
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Customers are responsible for providing accurate shipping information.
Please refer to our Shipping Policy for detailed shipping information.
8. Returns & Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
Because jewellery products may have specific handling and hygiene considerations, eligibility for return or exchange may vary by product.
Before returning any product, customers should review the applicable Return & Exchange Policy and follow the provided instructions.
9. Jewellery Care
Jewellery should be handled and stored appropriately to maintain its appearance.
Unless otherwise specified for a particular product:
- Avoid direct contact with perfumes, cosmetics and chemicals.
- Avoid prolonged exposure to water and moisture.
- Remove jewellery before swimming, bathing or exercising.
- Store jewellery in a clean, dry and preferably airtight jewellery box when not in use.
Normal changes in appearance caused by wear, exposure to chemicals, moisture or improper care may not be considered a product defect.
10. Intellectual Property
All website content belonging to Raj Jewellers, including our brand name, logo, product photographs, graphics, text, designs, videos and other original content, is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.
11. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Attempt to interfere with the operation or security of the website.
- Use the website for fraudulent purposes.
- Upload malicious software or harmful code.
- Attempt to gain unauthorised access to our systems.
- Copy or reproduce website content without permission.
- Provide false or misleading information.
We reserve the right to restrict or terminate access where misuse of the website is identified.
12. Third-Party Services & Links
Our website may use third-party services, payment providers, shipping providers, applications or links to external websites.
Third-party services operate according to their own terms and policies. Raj Jewellers is not responsible for the independent operation, content or policies of third-party websites or services.
13. Accuracy of Information
We may occasionally discover typographical errors, incorrect product information, pricing errors or other inaccuracies on our website.
We reserve the right to correct such errors and update information when necessary.
If an order has been placed based on a significant pricing or information error, we may contact the customer regarding the issue and applicable options.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
We collect and process customer information only as necessary for purposes such as processing orders, payments, delivery, customer support and operating our website, subject to our Privacy Policy and applicable law.
15. Limitation of Liability
To the extent permitted by applicable law, Raj Jewellers will not be responsible for losses resulting from circumstances beyond our reasonable control, including certain delivery delays, website interruptions, third-party service failures or events outside our control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.
The updated version will be published on this page with the revised “Last Updated” date.
17. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Raj Jewellers, subject to applicable law.
18. Contact Us
For questions regarding these Terms & Conditions, products or orders, please contact Raj Jewellers through the contact details provided on our website.
Raj Jewellers
Italian Silver Jewellery
Business Hours: 11:00 AM – 8:30 PM
Weekly Off: Tuesday
Please refer to our website's Contact page for the latest phone numbers, email address and showroom information.
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By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.