Shipping policy
Shipping Policy
Last Updated: September 2026
Raj Jewellers par hum aapke jewellery orders ko safely aur securely deliver karne ki poori koshish karte hain. Please order place karne se pehle neeche di gayi shipping details ko carefully read karein.
1. Shipping Availability
- Hum currently India ke selected locations par orders deliver karte hain.
- Delivery availability aapke provided PIN code par depend karti hai.
- Order place karte waqt correct name, mobile number, complete address aur PIN code provide karna customer ki responsibility hai.
2. Order Processing Time
- Orders normally 1–3 business days ke andar process kiye jaate hain.
- Custom-made ya made-to-order jewellery products ke liye additional processing time lag sakta hai.
- Order dispatch hone ke baad customer ko available hone par shipping/tracking details provide ki jaayengi.
3. Delivery Time
- Standard delivery generally 3–7 business days le sakti hai, location aur courier service ke according.
- Remote areas ya unexpected circumstances ki wajah se delivery mein additional time lag sakta hai.
- Delivery timelines estimated hain aur guaranteed delivery date nahi hain.
4. Shipping Charges
- Shipping charges order value, delivery location aur applicable courier charges ke according calculate kiye ja sakte hain.
- Applicable shipping charges checkout page par order place karne se pehle display honge.
- Agar kisi order par free shipping applicable hai, to uski details website par clearly mention ki jaayengi.
5. Order Tracking
Order dispatch hone ke baad, agar tracking facility available hai, to customer ko tracking information provide ki jaayegi.
Customer provided tracking details ke through apne order ka status check kar sakta hai.
6. Delayed or Failed Delivery
Delivery delay courier-related issues, incorrect address, weather conditions, holidays, technical issues, strikes, natural events ya other circumstances ki wajah se ho sakti hai.
Agar customer ne incorrect ya incomplete address/mobile number provide kiya hai aur is wajah se delivery fail hoti hai, to additional shipping charges apply ho sakte hain.
7. Damaged Package
Agar package delivery ke time visibly damaged, opened ya tampered condition mein receive hota hai, to customer ko:
- Delivery accept karne se pehle possible ho to package ki condition verify karni chahiye.
- Package aur outer packaging ki clear photos/videos rakhni chahiye.
- Issue ko as soon as possible Raj Jewellers ko report karna chahiye.
Damage-related claims ke liye packaging aur product ki photos/videos required ho sakti hain.
8. Incorrect or Missing Items
Agar received order mein product missing, incorrect ya different item receive hota hai, to customer ko delivery receive karne ke baad 48 hours ke andar Raj Jewellers se contact karna chahiye.
Issue verify hone ke baad appropriate resolution provide kiya jaayega.
9. Customs & Additional Charges
For deliveries outside India, agar international shipping future mein available ki jaati hai, to applicable customs duties, taxes ya other charges customer ki responsibility ho sakte hain.
International shipping availability Raj Jewellers ki discretion par depend karegi.
10. Delivery Address Changes
Order dispatch hone se pehle address change request possible hone par consider ki ja sakti hai.
Dispatch ke baad address change karna possible nahi bhi ho sakta. Isliye order place karte waqt delivery details carefully check karein.
11. Contact Us
Shipping ya delivery se related kisi bhi query ke liye aap Raj Jewellers se contact kar sakte hain.
Business Hours:
11:00 AM – 8:30 PM
Tuesday: Closed
Raj Jewellers
Janta Flat, GTB Enclave, Delhi – 110093
Phone: +91 8010766696
We reserve the right to update or modify this Shipping Policy whenever required. Any changes will be posted on this page.